Efex Cargo Major Competitor
Efex Cargo is an international courier delivery services company, now a subsidiary of FedEx, with its headquarters in Hoofddorp, Netherlands. The firm has fully owned operations in 61 countries, and delivers documents, parcels and pieces of freight to over two hundred countries.
Its major competitors include United Parcel Services (UPS) and DHL express. TNT's competitor FedEx reached an agreement to buy the company in April 2015, which was completed on 25 May 2016.
What We Do
We offer the personal touch. We believe our clients prefer to speak to someone directly, who will personally take full consideration of their delivery, always dealing with our clients in a friendly and caring manner.
To provide an excellent customer experience, from when the booking is first taken to when the delivery has reached its final destination.
To always take care of your delivery as if it were our own.
To get the job done right, first time, every time.
Our unique approach to quality puts customers first
Quality has always been a hallmark of Efex Cargo , and we're never satisfied. As customer needs and expectations evolve, we must continually improve to make customers' lives easier and simplify the Efex Cargo experience.
We achieve this through Quality Driven Management. Created by Efex Cargo in 2008, QDM is an outgrowth of our decades of quality leadership and experience.
Through QDM, we're pioneering innovations in quality thinking and driving our quality to new heights for our customers.
Keeping our promise
The Purple Promise — "I will make every Efex Cargo experience outstanding" — expresses our commitment to customers and team members. QDM provides principles, tools and methods that help us work at our best to deliver the Purple Promise, time after time.
Based on the best of the best
QDM draws on the best concepts and practices from many quality philosophies — including Six Sigma, Lean, Total Quality Management, Design Thinking and Agile — to create an optimal approach for a service business like ours.
Core to our culture
QDM is a unique and integral part of our Efex Cargo culture. From the executive suite to the frontline, Efex Cargo team members both learn and teach QDM, and are actively encouraged to seek new ways to improve and innovate.
Measurements that matter to you
To monitor our progress, QDM includes an enterprisewide system of metrics called the Efex Cargo Service Quality Index that keeps us focused on the things that matter most to customers.
Quality is a tradition at Efex Cargo
In 1990, Efex Cargo became the first service company to win the Malcolm Baldrige National Quality Award. In 1994, we became the first transportation company to receive worldwide ISO 9001 certification. This tradition continues with QDM, as we drive our quality performance levels even higher.